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Customer Satisfaction? Oh, Yes!
Have you ever dreaded making a call to complain about a service or product and feared that not only would you not receive satisfaction, but that you’d feel you wasted your time in the effort? I forced...
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Jenn T. Grace – Professional Lesbian
Jenn T. GraceProfessional Lesbian Yes. You read that right. It’s on Jenn’s business card and all of her educational materials. She helps people, brilliantly in my experience, become allies to the LGBT...
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Pick Your Publication…and Smile
Melissa Petro – Memoir Instructor at Gotham Writers Workshop In my final class at Gotham Writers Workshop this week, my very smart instructor Melissa Petro, gave us the rundown on getting published....
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I Listened to Gail Berritt
Gail Berritt, Esq. My trademark came up for renewal recently, and I turned to Gail Berritt about the pro’s and con’s of protecting my brand. She has over 25 years in the legal profession, so when she...
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Preparing to Speak at AWAKEN Fair this Sunday
Michael Gerber writes in his book The E Myth that business owners should take time to work on their business, not only in the business. I could feel him breathing over my shoulder today as I began my...
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I Hate to Complain, But…
Bad Energy Environment I rarely use this forum to rant, but after attending and presenting at an unnamed event recently, I have to get some stuff off my chest. I paid for the opportunity to speak at a...
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Most Memorable Marketing Gifts
Before we went on break for the holidays, I asked each of the remarkable women in my Mastermind Intensive to share her best marketing tip. They were all exceptional, but when everyone got out of their...
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When People Aren’t Pleased
Tom Peters wisely advised business owners who want to grow their companies to let go of the bottom 10% of their clients annually. Bottom could be defined by economics, but there’s also the P-I-T-A...
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The Remarkable Dina Eisenberg
Dina Eisenberg sharing her expertise during a zoom.us conference I get approached weekly via LinkedIn, my vCita page and through direct email with the next “amazing” new way to grow my business using...
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Whose Attention Would You Love to Have?
Louise Albin Social media has made ‘influencers’ more accessible than ever. Yet there is still an intimidation factor I witness in myself and my clients. It can feel scary to approach the Lin-Manuel...
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